About

About Us

Baker & Taylor is the leading supplier of library content, software and services to public and academic libraries in the U.S. Founded in 1828, Baker & Taylor began by binding and publishing books and later expanded into distributing books, originally by horse-drawn carriage. Since then, they have grown their focus and efforts to harness the power of technology and digitization to develop progressive and innovative services that promote the progress and success libraries worldwide.

Headquartered in Charlotte, N.C. (United States) , Baker & Taylor is an independent, privately held company with offices in Bridgewater, New Jersey & Ashland, Ohio and Warehouses in Commerce, Georgia & Momence, Illinois. Worldwide Baker & Taylor has operations/innovation centers in Australia, Scotland, UK & India.

Baker & Taylor India (Baker & Taylor IT Services India Pvt Ltd) is a Global Capability Center (GCC) for the entire Baker & Taylor group of companies providing Information Technology and Business Services. We manage multiple technology platforms and business support functions for our global stakeholders. Our mission is to partner with our Global teams so that they can help library partners inspire and serve their communities through literacy and learning.

B&T India

Life At Baker & Taylor India

This is why working with us is so cool!

Employee Benefits

Work with Veterans in the Industry

Flexible Work Schedules

Exclusive Healthcare Benefits

Inclusive Workplaces

Paid Leaves

Team

Meet our Leadership team

At Baker & Taylor India, we are team with exceptional talent and endless ambition, each with a unique background, education and set of experiences. Our strength lies in our people who are deeply passionate about delivering successful results. We are an organization built by our employees.

M S Kochar

M S Kochar

Mentor Baker & Taylor India
Jagdeep

Jagdeep Kochar

Managing Director Baker & Taylor India
Vibhuti

Vibhuti Shankar

Associate Director Baker & Taylor India
Amit

Amit Rajput

Associate Director Baker & Taylor India
Mridhu

Mridhu Sonsi

HR Manager Baker & Taylor India
Ritu

Ritu Nagpal

Cataloging Manager Baker & Taylor India
Pooja

Pooja Bhandari

Finance Manager Baker & Taylor India

We Are Hiring

Current Openings

At Baker & Taylor, we strive to embrace the unique perspectives, experiences, and collective talent of our people. Together we celebrate a culture that facilitates and inspires lifelong learning. Join our mission to help our library partners inspire and serve their communities through literacy and learning.

We are devoted team players, collaborating to accelerate the sustainable transition. If you are looking for a workplace where you will develop and at the same time contribute to something meaningful, you have found the right place.


  • We are seeking a skilled and detail-oriented Performance Testing Resource to join our dynamic and talented software testing team. As a Performance Testing Resource, you will be responsible for assessing and ensuring the performance, scalability, and responsiveness of our software applications under varying workloads and stress conditions. You will work closely with developers, product managers, and quality assurance teams to identify performance bottlenecks and provide recommendations for optimization.

    Responsibilities

    • Plan and Design Performance Tests
      • Collaborate with stakeholders to understand application requirements and performance expectations.
      • Develop performance test plans, scenarios, data, and test scripts based on project specifications.
    • Test Execution and Analysis
      • Execute performance tests using appropriate testing tools (e.g., JMeter, LoadRunner, Gatling).
      • Monitor and analyze system resource utilization, response times, throughput, and other performance-related metrics during tests.
      • Identify and isolate performance bottlenecks and potential areas of improvement.
      • Troubleshoot and resolve performance issues to ensure optimal system performance.
    • Reporting and Documentation
      • Prepare detailed performance test reports with analysis and recommendations.
      • Maintain comprehensive documentation of performance testing processes, methodologies, and results.
      • Present findings and test results to project stakeholders in a clear and understandable manner.
    • Performance Optimization
      • Collaborate with development teams to review and optimize code for improved performance.
      • Suggest and implement performance tuning strategies to enhance application performance.
      • Participate in code reviews and architecture discussions to provide performance-related insights.
    • Continuous Improvement
      • Stay updated with industry best practices, tools, and emerging trends in performance testing.
      • Contribute to the enhancement of performance testing methodologies and processes within the organization.

    Skills and Qualifications:

    • Bachelor’s degree in computer science, Software Engineering, or a related field.
    • Proven experience (4 - 5 years) as a Performance Testing Engineer, Performance Test Analyst, or similar role.
    • Solid understanding of performance testing methodologies, tools, and performance monitoring.
    • Hands-on experience with performance testing tools such as Selenium, JMeter.
    • Proficiency in scripting languages Java for test script development.
    • Strong analytical and problem-solving skills to identify performance bottlenecks.
    • Excellent communication skills to collaborate effectively with cross-functional teams.
    • Understanding of LoadRunner, Gatling tool is a plus.
    • Ability to work in a fast-paced and agile environment, managing multiple projects simultaneously.

  • Responsibilities

    • You will be part of the web/mobile application engineering team responsible for designing and implementing technical solutions that will reach a massive scale.
    • Contribute to the architecture and development of the Mobile application which can run on various devices using various operating systems (IOS, Android, Kindle, etc)
    • You will build and enhance core tools that are needed to support development, testing, and integrations leading to Continuous Delivery.
    • Use your creative and innovation-driven mindset to articulate engineering design strategies related to scale, performance, security, and usability.

    Skills and Qualifications:

    • 5-8 years of Android Mobile development Experience
    • 3-5 years of experience with React Native.
    • You feel at home in a test-driven, agile team
    • Proficiency with Object Oriented Design principles and patterns
    • Must have Solid experience with JavaScript/css
    • Solid technical communication skills with business partners and other engineering teams
    • Experience using distributed version control systems, such as Git
    • Experience with bug tracking software such as azure devops, Jira, Github, etc
    • Proficiency with UNIX/Linux command line
    • Experience in understanding different integration patterns and their usage during testing
    • Experience with modern web technologies and NoSQL
    • Experience with Notification hub and Platform Notification Services
    • Experience in Native IOS and Android is an added advantage.

    Good To Have:

    • Experience with Car play apps
    • Experience with Watch Apps

  • Overview

    The Senior Azure Data Engineer Performs performs activities related to design, development, as well as day-to-day administration and maintenance of various database systems.

    Designs and coordinates changes to databases. Codes, tests, and implements physical databases for relational and non-relational database solutions including CosmosDB, MongoDB, SQL Server, Azure SQL, etc. Handles installations, upgrades, backups, and configuration. Confers with appropriate staff regarding problems with and capabilities of systems.

    Responsibilities

    In this role, the Senior Azure Data Engineer will seek information on latest technologies to maintain technical awareness and competencies.

    • Design, implement and monitor MongoDB, CosmosDB, and SQL Server workloads across multiple enterprise applications
    • Implement Power BI solutions along with other Azure Data solutions including Databricks, Azure Synapse, Azure Data Factory, Azure Storage, etc.
    • Design logical and physical databases and review changes to design to understand how changes affect physical databases (data storage in terms of physical aspects such as location, amount of space, and access methods)
    • Perform performance tuning by modifying database programs to increase processing efficiency. Determine optimum values for database parameters using best practices.
    • Configure and integrate databases with other information systems. Design and write complex SQL Server stored procedures
    • Work with vendors and database developers to correct recurring problems with applications and systems
    • Implement security procedures to ensure that databases remain protected. Specify user access level for each segment of one or more data items such as insert, replace, retrieve, or delete data
    • Provide technical support to various departments and users with database problems in order to maximize database utilization
    • Research, evaluate, and recommend new data solutions
    • Researching, diagnosing, troubleshooting and identifying solutions to resolve data related issues
    • Performs other related duties as assigned
    • Understands the software development lifecycle (SDLC)

    Skills and Qualifications:

    • 4+ years of experience with SQL Server / Azure SQL
    • 2+ years of experience with Mongo DB / Mongo Atlas Search
    • 4+ years experience with MS T-SQL, Stored Procedures, Views
    • 2+ years of extensive hands-on experience using C#, ASP.NET, PowerShell
    • Experience with Azure monitoring tools: Azure Monitor, App Insights, etc.
    • Strong general Windows operating system and networking knowledge
    • Experience with using Git and Azure DevOps
    • Experience with the following technologies:
      • Visual Studio 2012 - 2022
      • Microsoft SQL Server 2008R2, 2016, Azure SQL
      • Cosmos DB and/or MongoDB
      • SQL Database Administration Activities and Server Mirroring
      • Azure Application Insights
      • Azure Functions, Logic Apps, and App Services
      • Azure Service Bus and Azure API Management Services
      • Azure Storage and CDN
      • SQL Server Integration Services (SSIS)
      • Azure Data Factory
      • Azure Synapse

    Good To Have:

    • Microsoft Certified: Azure Data Engineer Associate
    • Microsoft SQL Server Certifications
    • Ecommerce domain experience
    • Excellent verbal and written communications skills
    • Full software development life-cycle experience with the ability to multi-task; and react positively to changing business requirements and/or assignments
    • Strong experience with working on an Agile team

  • Responsibilities

    • Responsible for the design, development, maintenance, and enhancements of Web and mobile application.
    • Attends Scrum meetings and provides updates/challenges to the work items.
    • Works with Onshore/Offshore Development Team Leads, Technical Architects and Scrum Master
    • Develops cross-platform applications using web technology (JavaScript, html, CSS/Less).

    Skills and Qualifications:

    • Bachelor’s and master’s degree in Technology or related field.
    • 6 to 8+ years in front end for desktop and mobile.

    Required:

    • 6-8+ years’ experience in Microsoft .Net Stack
      • ASP.NET 4.0
      • VB.NET 4.5
      • C#.Net 4.5
      • ADO.NET
      • Azure DevOps
      • Azure Search
      • Azure API management
    • Experience in working with agile methodologies and environments
    • Experience with Git or similar
    • Web Services API/WCF, JavaScript/jQuery, CSS, HTML
    • Databases – Cosmos, Mongo, SQL Server, Oracle,

    Preferred:

    • Azure Dev Ops CI/CD experience
    • Experience in an ETL environment
    • SQL Experience
    • Azure PAAS service experience
      • Azure Functions
      • Azure Service BUS
      • Azure Storage Account
    • KendoUI Framework

  • Responsibilities

    • Responsible for the design, development, maintenance, and enhancements of SQL Databases.
    • Attends Scrum meetings and provides updates/challenges to the work items.
    • Works with Onshore/Offshore Development Team Leads, Technical Architects and Scrum Master.
    • Develops T-SQL and PL/SQL packages in support of development staff across multiple systems.

    Skills and Qualifications:

    • Bachelor’s degree in Technology or related field;
    • 8+ years of T-SQL Development
    • Good knowledge of the Microsoft Technology stack
    • Good experience with ETL processes
    • Good experience with SQL Performance Tuning
    • Basic SQL Architecture understanding

    Required:

    • MS SQL Server Experience 8+ Years
    • SSIS experience
    • Knowledge of SSMS and navigation

    Preferred:

    • UNIX AIX Experience
    • Oracle PL/SQL experience
    • C#.net experience
    • Git Experience
    • IBM WebSphere MQ experience
    • DTS Experience
    • Cosmos
    • Mongo DB

  • Responsibilities

    • Work with Product Managers, Business Analysts, Software Development Team Leads, and Product Operations to ensure that Agile Best-Practices are adhered to on a daily basis.
    • Schedule and facilitate all Agile ceremonies, including sprint planning sessions, backlog grooming, daily stand-ups, sprint demos, and sprint retrospectives.
    • Assist the team with implementing effective Agile disciplinary practices and records keeping. Ensures that new user stories are assigned story points in a timely manner, and that completion percentages and story statuses are continuously updated.
    • Track and report on metrics related to project progress, status, and risks on a daily basis.
    • Uses existing software tools like JIRA or similar tools to generate insights on teams' processes, velocity and shippability, and guides the team on process improvement.
    • Act as a beacon of Agile Mindset, inspiring the software development teams to continuously improve by inspecting and adapting their processes to achieve high performance and sustainable development practices.
    • Identify and communicate potential risks to the completion of the Sprint, including resources, costs, and external dependencies, with proactive escalation as appropriate.
    • Provide timely communication to stakeholders and leadership throughout the Sprint.
    • Support cross-team coordination and collaborations.
    • At a team level, playing a consultative role to help facilitate communication and the appropriate people, process, and tools and coaching and mentoring members of the team as needed to optimize efficiency.

    Skills and Qualifications:

    • Bachelor’s degree in Technology or related field
    • SAFe Certified – Good to have
    • Scrum Master Certification (CSM, CSP) highly desirable.
    • 6 – 10 years in a IT Product/Services Organization with last 4+ years as a SCRUM Master /Project Manager overseeing large, complex projects in a high-tech development environment with multi-function teams.
    • Strong level of technical background to provide highly-credible leadership and to be able to accurately and objectively evaluate complex project risks and issues.
    • Possesses strong written and oral communication skills, writes structured and compelling messaging.
    • Experienced using Agile performance metrics to drive accountability and continuous improvement.
    • Solid understanding of software development life cycle models as well as in-depth knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.

  • Responsibilities

    • Participate in functional, exploratory, regression, user acceptance and automated test preparation and execution.
    • Understand requirements from Product Owners and business analysts and define optimal test scope.
    • Customizing, and maintaining testing frameworks for automation.
    • Contribute to daily and periodic cadence with the Product owners and Onshore/Offshore Scrum teams and ensure all QA deliverables are delivered.
    • Ensure adherence to agile processes and practices.

    Skills and Qualifications:

    • Bachelor’s degree in technology or related field.
    • 6+ years in an IT Product/Services Organization.
    • Exceptional time management, facilitation, and organizational skills.
    • Understanding of/experience with SQA methodologies, techniques, and approaches
    • Experience with all types of testing including regression, performance, API, database, and integration testing.
    • In-depth experience with desktop and mobile application testing.
    • Hands-on testing experience with API testing tools like Postman, ReadyAPI.
    • 3+ years’ experience working in Agile frameworks (preferably Scrum/SAFE) and using Azure DevOps or similar tools to manage testing and bug tracking.
    • Coding experience with Postman, Selenium and Appium.
    • BDD, Frameworks Design & Development for Web & Mobile, Java & Groovy.

  • Responsibilities

    • Responsible for the design, development, maintenance, and enhancements of Web and mobile application.
    • Attends Scrum meetings and provides updates/challenges to the work items.
    • Works with Onshore/Offshore Development Team Leads, Technical Architects and Scrum Master.
    • Develops cross-platform applications using web technology (JavaScript, html, CSS/Less).

    Skills and Qualifications:

    • Bachelor’s and master’s degree in Technology or related field;
    • 4-6+ years in front end for desktop and mobile

    Required:

    • 4-6 years’ experience in Microsoft .Net Stack
      • ASP.NET 4.0
      • VB.NET 4.5
      • C#
      • .Net 4.5 and above including .Net core
      • ADO.NET
      • MVC
      • Azure PAAS service experience
        • - Azure functions
        • - Azure Service BUS
        • - Azure Storage Account
      • Azure DevOps
      • Azure Search
      • Azure API management
    • Experience in working with agile methodologies and environments
    • Experience with Git or similar
    • Web Services API/WCF, JavaScript/jQuery, CSS, HTML
    • Databases – Cosmos, Mongo, SQL Server
    • Experience in microservices
    • Experience in creating unit tests

    Preferred:

    • Azure Dev Ops CI/CD experience
    • Experience in an ETL environment
    • SQL Experience
    • Java Experience
    • Experience in working on Linux operating system
    • Experience in Drupal content management system
    • KendoUI Framework

  • Overview

    The Software Support Engineer will work on various enterprise platforms with a focus on providing technical resolution for issues discovered in the Azure cloud production environment.

    Responsibilities

    In this role, the Software Support Engineer will seek information on latest technologies to maintain technical awareness and competencies.

    • Taking ownership of customer issues reported and seeing problems through to resolution.
    • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
    • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • Works with staff and customers to develop business requirements, design and develop script automation where needed to meet business needs.
    • Develops fixes, tests and debugs existing and new web apps and integration solutions using the Microsoft / Azure technology stack.
    • Provides all aspects of technical and client support for existing systems.
    • Participates in the evaluation of hardware and software including cloud based solutions.
    • Performs other related duties as assigned.
    • Understands the software development lifecycle (SDLC).

    Skills and Qualifications:

    • 2+ years of experience with PowerShell and/or Azure CLI
    • 2+ years of extensive hands-on web development experience using C#, ASP.NET
    • 2 years experience with MS T-SQL, Stored Procedures, Views
    • Experience with Azure monitoring tools: Azure Monitor, App Insights, etc.
    • Experience with creating and consuming Web services with emphasis on RESTful APIs
    • Strong general Windows operating system and networking knowledge
    • Experience with using Git and Azure DevOps
    • Experience with the following technologies:
      • Visual Studio 2012 - 2022
      • Microsoft SQL Server 2008R2, 2016, Azure SQL
      • Cosmos DB (Preferred) and/or MongoDB
      • SQL Database Administration Activities and Server Mirroring
      • Azure Application Insights
      • Azure Functions, Logic Apps, and App Services
      • Azure Service Bus and Azure API Management Services
      • Azure Storage and CDN
      • SQL Server Integration Services (SSIS)
      • Azure Data Factory
      • Azure Synapse

    Nice to have Skills

    • Experience working on public-facing web applications and content management systems (CMS)
    • Ecommerce domain experience
    • Excellent verbal and written communications skills
    • Full software development life-cycle experience with the ability to multi-task; and react positively to changing business requirements and/or assignments
    • Strong experience with working on an Agile team

  • Responsibilities

    • Be a part of the web/mobile application engineering team responsible for designing and implementing functional solutions that will reach a massive scale.
    • Work iteratively to design, refine, and validate solutions. Using your design skills to create wireframes, storyboards, walkthroughs and prototypes that communicate your design ideas.
    • Oversee the design process and am responsible for creating and maintaining a consistent design system across all products, including e-book platforms, digital media distribution, and library management systems.
    • Work closely with cross-functional teams to deliver innovative solutions that meet the needs of Baker & Taylor's library and educational customers.
    • Collaborate with stakeholders, Business Analysts, Product Owners, and Tech Leads to refine user stories and evaluate user requirements.
    • Create wireframes, mock-ups, prototypes etc.
    • Work with developers to build interface designs, ensuring quality and accessibility.
    • Conduct usability testing to identify areas for improvement.
    • Interpret data and qualitative feedback.
    • Stay abreast of competitor products, user insights and industry trends.
    • Support other areas of Web & Mobile Experiences.
    • Actively participate in Scrum ceremonies working with team members.
    • Documenting the user experience through mock-ups, design specs, and prototype demos.

    Skills and Qualifications:

    • Bachelor’s Degree or equivalent experience required.
    • 8+ years of experience as a UX Designer, UI Designer, Product Designer, or similar role
    • Strong portfolio of projects, demonstrating the application of interaction design, information architecture, visual design, and accessibility fundamentals
    • Skill in combing through analytics and behavioural insights to generate new experiments and opportunities to improve our products and differentiate the user experience.
    • Profound capacity to turn complex interactions into intuitive user experiences.
    • Proficient in design software & tooling like Sigma, figma, Adobe XD & Illustrator
    • Knowledge of HTML/CSS, Java Script
    • Experience with responsive design
    • Strong in native app UI/UX design
    • Have excellent communication, presentation, and time-management skills.

    Good to have

    • Prior web/mobile product development experience

  • Responsibilities

    A Full-Stack Developer is responsible for the design, development, maintenance, and enhancements of mobile and web applications. Should have ability to develop cross-platform applications using web technology (JavaScript, html, CSS/Less). Works closely with sales, marketing, and support departments to ensure a responsive and stable application.

    Required Skills:

    • Experience with architecting Single Page Applications (SPAs) using common design patterns.
    • Hands on experience with responsive design and frameworks (i.e., bootstrap)
    • Strong understanding of vanilla JavaScript and JavaScript web frameworks like React/Redux, Angular, etc.
    • Experience in CI/CD.
    • Strong skills in developing unit, functional, and integration tests using frameworks such as Mocha and Jest.
    • Hands on experience with ES6, HTML5, CSS3, CSS Preprocessors, etc.

    Preferred Skills:

    • Experience in using selenium and WebdriverIO.
    • Experience using Express.js and Node to develop RESTful services.
    • Experience in working with agile methodologies and environments.
    • Strong Experience in cross-browser support.
    • Experience with American Disability Act (ADA) standards for UI development
    • Experience working with Webviews (i.e., WKWebView, UIWebView, or Android WebView).
    • Experience working with IndexedDB.

  • Role

    We are looking for talented and competitive Inside Sales Representatives who will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This position has been created to sell specific products into identified accounts in USA/Australia and to provide support to the sales team based onsite in USA/Australia on the B&T service/product offering.

    Responsibilities

    • Initiate contact over the phone with defined Executives.
    • Leverage telephone/email skills to identify the decision maker.
    • B2B sales/Lead Generation through sale closure experience.
    • Determine or create interest in B&T product/service offerings to the decision makers.
    • Provide marketing materials to the prospects as and when required.
    • Set up appointments with key decision makers and pass them on to the onsite sales team if necessary.
    • Maintain and update the leads database and generate reports to achieve targets.
    • Develop and maintain strong relationship with the key partners and stakeholders.
    • Analyzing sales data and metrics to identify trends and opportunities for improvements.
    • Developing and managing sales follow-up.
    • Provide regular reporting and updates to the senior management on the team's activities and results.
    • Enduring compliance and regulations

    Required Skills:

    • Exp – 2 – 4 Years in Inside Sales for Inside Sales Executive (100% IC Target Driven Role) & 5-6 Years for Team Lead (50% IC and 50% Team Target Role)
    • BPO US sales experience / Inside Sales experience to sell products.
    • Excellent communication skills, both verbal and written/neutral English accent (important)
    • Proficiency in Microsoft Office and CRM software such as Salesforce.com.
    • Excellent phone and cold calling skills
    • Exceptional customer service skills.
    • Strong listening and sales skills.
    • Can be fully remote but US EST & PST Timings necessary for US team and Australia Time zone for Australia Team.
    • Commission & Sales Target Based Position (Salary + Per transaction Commission)

  • Responsibilities

    • Driving test development, estimation, planning, execution, tracking, reporting, and closure of overall testing in agile & waterfall projects.
    • Ownership of test plan development (functional and non-functional testing) and execution for web/mobile applications.
    • Collaborating with users/analysts, technical teams, and management on requirements definition and documentation.
    • Leading test automation initiatives from framework implementation to execution.
    • Lead performance Testing from scope definition to execution and sign-offs.
    • Daily & Periodic collaboration with the Product owners and Onshore/Offshore Scrum teams and ensure all deliverables from QA teams are delivered.
    • Mentor QA teams and ensure adherence to agile processes and practices.

    Required Skills:

    • Bachelor’s degree in Technology or related field.
    • 8+ years in an IT Product/Services Organization with last 2-3 years managing multiple QA teams
    • Exceptional leadership, time management, facilitation, and organizational skills
    • Understanding of/experience with SQA methodologies, techniques, and approaches.
    • Experience with a type of testing including regression, performance, API, integration testing.
    • In-depth experience with desktop and mobile application testing.
    • 5+ years’ experience working in Agile frameworks (Preferably Scrum/SAFE) and using Azure DevOps or similar tools to manage testing and bug tracking.
    • Coding experience in Java, Python, or any other coding language.
    • Coding experience with Postman, Selenium and Appium

  • Job Description

    Baker & Taylor (“B&T”) is a leading global provider of physical and digital English language books and media content. The key to our success is largely dependent on the stellar ability of our Product Development & IT Services Team for developing and maintaining some of the Advanced technology platforms supporting content procurement, delivery, and analytics.

    As a Business Process Management (BPM) Consultant, you will be responsible for analyzing, designing, documenting, implementing, and optimizing business processes to improve efficiency, reduce costs, and enhance overall performance. You will collaborate closely with stakeholders to understand their business objectives, identify process gaps and inefficiencies, and recommend solutions to streamline operations and drive organizational success.

    Responsibilities

    • Collaborate with stakeholders & leaders to document As Is Process/Product Business Rules/Workflows.
    • Conduct comprehensive analysis of current business processes to document the as is state and identify possible areas for improvement and optimization.
    • Design end-to-end business process models, workflows, and standard operating procedures (SOPs) using BPM tools and methodologies.
    • Develop and implement process automation solutions leveraging BPM software, workflow automation tools, and other technologies.
    • Facilitate workshops, training sessions, and stakeholder meetings to drive process improvement initiatives and ensure alignment with business goals.
    • Conduct process assessments and performance evaluations to measure the effectiveness of implemented solutions and identify further optimization opportunities.
    • Provide expert guidance and recommendations on best practices for BPM, process reengineering, and change management.
    • Collaborate with cross-functional teams to integrate BPM solutions with existing systems, applications, and business processes.
    • Stay updated on industry trends, emerging technologies, and best practices in BPM and business process automation.

    Required Skills:

    • Bachelor’s degree in business administration, or related field. Master's degree preferred.
    • Proven experience 4+ working as a Business Process Management Consultant or similar role.
    • In-depth knowledge of BPM methodologies, process modelling techniques (e.g., BPMN), and BPM software platforms (e.g., Visio, IBM BPM, Appian, Pega)
    • Strong analytical skills with the ability to analyse complex business processes, identify improvement opportunities, and develop innovative solutions
    • Experience in process automation, workflow design, and implementation using BPM tools and workflow automation software.
    • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders, and cross-functional teams.
    • Solid understanding of change management principles and experience driving organizational change initiatives.
    • Proficiency in project management methodologies and tools

    Good To Have:

    • Certification in BPM (e.g., Certified Business Process Professional - CBPP) is a plus

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Baker & Taylor IT Services India, Plot No. D, 107, Vyapar Marg, D Block, Sector 2, Noida, Uttar Pradesh 201301

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