We are seeking a skilled and detail-oriented Performance Testing Resource to join our dynamic and talented software testing team. As a Performance Testing Resource, you will be responsible for assessing and ensuring the performance, scalability, and responsiveness of our software applications under varying workloads and stress conditions. You will work closely with developers, product managers, and quality assurance teams to identify performance bottlenecks and provide recommendations for optimization.

Responsibilities

• Plan and Design Performance Tests
  • •Collaborate with stakeholders to understand application requirements and performance expectations.
  • •Develop performance test plans, scenarios, data, and test scripts based on project specifications.
• Test Execution and Analysis
  • •Execute performance tests using appropriate testing tools (e.g., JMeter, LoadRunner, Gatling).
  • •Monitor and analyze system resource utilization, response times, throughput, and other performance-related metrics during tests.
  • •Identify and isolate performance bottlenecks and potential areas of improvement.
  • •Troubleshoot and resolve performance issues to ensure optimal system performance.
• Reporting and Documentation
  • •Prepare detailed performance test reports with analysis and recommendations.
  • •Maintain comprehensive documentation of performance testing processes, methodologies, and results.
  • •Present findings and test results to project stakeholders in a clear and understandable manner.
• Performance Optimization
  • •Collaborate with development teams to review and optimize code for improved performance.
  • •Suggest and implement performance tuning strategies to enhance application performance.
  • •Participate in code reviews and architecture discussions to provide performance-related insights.
• Continuous Improvement
  • •Stay updated with industry best practices, tools, and emerging trends in performance testing.
  • •Contribute to the enhancement of performance testing methodologies and processes within the organization.

Skills and Qualifications:

• Bachelor’s degree in computer science, Software Engineering, or a related field.
• Proven experience (4 - 5 years) as a Performance Testing Engineer, Performance Test Analyst, or similar role.
• Solid understanding of performance testing methodologies, tools, and performance monitoring.
• Hands-on experience with performance testing tools such as Selenium, JMeter.
• Proficiency in scripting languages Java for test script development.
• Strong analytical and problem-solving skills to identify performance bottlenecks.
• Excellent communication skills to collaborate effectively with cross-functional teams.
• Understanding of LoadRunner, Gatling tool is a plus.
• Ability to work in a fast-paced and agile environment, managing multiple projects simultaneously.

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Responsibilities

• You will be part of the web/mobile application engineering team responsible for designing and implementing technical solutions that will reach a massive scale.
• Contribute to the architecture and development of the Mobile application which can run on various devices using various operating systems (IOS, Android, Kindle, etc)
• You will build and enhance core tools that are needed to support development, testing, and integrations leading to Continuous Delivery.
• Use your creative and innovation-driven mindset to articulate engineering design strategies related to scale, performance, security, and usability.

Skills and Qualifications:

• 5-8 years of Android Mobile development Experience
• 3-5 years of experience with React Native.
• You feel at home in a test-driven, agile team
• Proficiency with Object Oriented Design principles and patterns
• Must have Solid experience with JavaScript/css
• Solid technical communication skills with business partners and other engineering teams
• Experience using distributed version control systems, such as Git
• Experience with bug tracking software such as azure devops, Jira, Github, etc
• Proficiency with UNIX/Linux command line
• Experience in understanding different integration patterns and their usage during testing
• Experience with modern web technologies and NoSQL
• Experience with Notification hub and Platform Notification Services
• Experience in Native IOS and Android is an added advantage.

Good To Have:

• Experience with Car play apps
• Experience with Watch Apps

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Overview

The Senior Azure Data Engineer Performs performs activities related to design, development, as well as day-to-day administration and maintenance of various database systems.

Designs and coordinates changes to databases. Codes, tests, and implements physical databases for relational and non-relational database solutions including CosmosDB, MongoDB, SQL Server, Azure SQL, etc. Handles installations, upgrades, backups, and configuration. Confers with appropriate staff regarding problems with and capabilities of systems.

Responsibilities

In this role, the Senior Azure Data Engineer will seek information on latest technologies to maintain technical awareness and competencies.

• Design, implement and monitor MongoDB, CosmosDB, and SQL Server workloads across multiple enterprise applications
• Implement Power BI solutions along with other Azure Data solutions including Databricks, Azure Synapse, Azure Data Factory, Azure Storage, etc.
• Design logical and physical databases and review changes to design to understand how changes affect physical databases (data storage in terms of physical aspects such as location, amount of space, and access methods)
• Perform performance tuning by modifying database programs to increase processing efficiency. Determine optimum values for database parameters using best practices.
• Configure and integrate databases with other information systems. Design and write complex SQL Server stored procedures
• Work with vendors and database developers to correct recurring problems with applications and systems
• Implement security procedures to ensure that databases remain protected. Specify user access level for each segment of one or more data items such as insert, replace, retrieve, or delete data
• Provide technical support to various departments and users with database problems in order to maximize database utilization
• Research, evaluate, and recommend new data solutions
• Researching, diagnosing, troubleshooting and identifying solutions to resolve data related issues
• Performs other related duties as assigned
• Understands the software development lifecycle (SDLC)

Skills and Qualifications:

• 4+ years of experience with SQL Server / Azure SQL
• 2+ years of experience with Mongo DB / Mongo Atlas Search
• 4+ years experience with MS T-SQL, Stored Procedures, Views
• 2+ years of extensive hands-on experience using C#, ASP.NET, PowerShell
• Experience with Azure monitoring tools: Azure Monitor, App Insights, etc.
• Strong general Windows operating system and networking knowledge
• Experience with using Git and Azure DevOps
• Experience with the following technologies:
  • •Visual Studio 2012 - 2022
  • •Microsoft SQL Server 2008R2, 2016, Azure SQL
  • •Cosmos DB and/or MongoDB
  • •SQL Database Administration Activities and Server Mirroring
  • •Azure Application Insights
  • •Azure Functions, Logic Apps, and App Services
  • •Azure Service Bus and Azure API Management Services
  • •Azure Storage and CDN
  • •SQL Server Integration Services (SSIS)
  • •Azure Data Factory
  • •Azure Synapse

Good To Have:

• Microsoft Certified: Azure Data Engineer Associate
• Microsoft SQL Server Certifications
• Ecommerce domain experience
• Excellent verbal and written communications skills
• Full software development life-cycle experience with the ability to multi-task; and react positively to changing business requirements and/or assignments
• Strong experience with working on an Agile team

Apply Now

Responsibilities

• Responsible for the design, development, maintenance, and enhancements of Web and mobile application
• Attends Scrum meetings and provides updates/challenges to the work items.
• Works with Onshore/Offshore Development Team Leads, Technical Architects and Scrum Master
• Develops cross-platform applications using web technology (JavaScript, html, CSS/Less).

Skills and Qualifications:

• Bachelor’s and master’s degree in Technology or related field.
• 4-6+ years in front end for desktop and mobile.

Required:

• 4-6 years’ experience in Microsoft .Net Stack
  • •ASP.NET 4.0
  • •VB.NET 4.5
  • •C#
  • •.Net 4.5 and above including .Net core
  • •ADO.NET
  • •MVC
  • • Azure PAAS service experience
    • •Azure functions
    • •Azure Service BUS
    • •Azure Storage Account
  • •Azure DevOps
  • •Azure Search
  • •Azure API management
• Experience in working with agile methodologies and environments
• Experience with Git or similar
• Web Services API/WCF, JavaScript/jQuery, CSS, HTML
• Databases – Cosmos, Mongo, SQL Server
• Experience in microservices
• Experience in creating unit tests

Preferred:

• Azure Dev Ops CI/CD experience
• Experience in an ETL environment
• SQL Experience
• Java Experience
• Experience in working on Linux operating system
• Experience in Drupal content management system
• KendoUI Framework

Apply Now

Responsibilities

• Responsible for the design, development, maintenance, and enhancements of Web and mobile application
• Attends Scrum meetings and provides updates/challenges to the work items
• Works with Onshore/Offshore Development Team Leads, Technical Architects and Scrum Master
• Develop cross-platform applications using web technology

Skills and Qualifications:

• Bachelor’s degree in Technology or related field;
• 2+ years in front-end for desktop and mobile
• 2+ years’ experience in Python development and frameworks
• Experience in working with agile methodologies and environments
• Experience with Git or similar
• Databases – Cosmos, Mongo, SQL Server
• Experience in creating unit tests

Preferred:

• Azure Dev Ops CI/CD experience
• Experience in an ETL environment
• SQL Experience
• Experience in working on Linux operating systems

Apply Now

Job Description

Baker & Taylor (“B&T”) is a leading global provider of physical and digital English language books and media content. The key to our success is largely dependent on the stellar ability of our Product Development & IT Services Team for developing and maintaining some of the Advanced technology platforms supporting content procurement, delivery, and analytics.

Job Summary

We are seeking an experienced Senior Mainframe DBA to join our team and support our main ERP system. The ideal candidate will have extensive experience in IMS database administration as well as experience in DB2 database administration and expertise in migrating IBM Data Propagator to InfoSphere. The ideal candidate will have a deep understanding of mainframe environments, including IBM z/OS, and demonstrate proficiency in database management, performance optimization, and data integration solutions.

Responsibilities

• Database Management:
  • Design, implement, and maintain IMS and DB2 databases on IBM mainframe systems.
  • Ensure high availability, performance, and scalability of databases.
  • Develop and execute SQL scripts for database management and automation tasks.
  • Perform database tuning, optimization, and capacity planning.
  • Implement and manage database backup, recovery, and disaster recovery procedures.
• Data Migration:
  • Plan and execute data migration projects from IBM Data Propagator to IBM InfoSphere.
  • Develop migration strategies, including data mapping, transformation, and validation.
  • Ensure data integrity and minimal downtime during migration processes.
  • Collaborate with cross-functional teams to ensure successful migration and integration with existing systems.
• System Integration and Support:
  • Collaborate with development teams to design and optimize database structures to support ERP applications
  • Provide technical expertise and support for the ERP system, ensuring seamless integration with EDI, Order Processing, Warehousing, and Financials
  • Troubleshoot and resolve database-related issues promptly.
• Data Security and Integrity:
  • Ensure data security and compliance with company policies and industry standards.
  • Monitor and manage database access and permissions.
  • Conduct regular audits and implement measures to protect data integrity.
• Tool and Utility Management:
  • Proficiency in IMS DB/DC, DB2, and IMS/DB2 Tools and utilities.
  • Strong knowledge of JCL (Job Control Language) and TSO/ISPF
  • Familiarity with IBM InfoSphere, including DataStage and Data Replication.
  • Experience with database monitoring and performance tuning tools.
  • Develop and maintain scripts for automation and monitoring purposes.
• Business Process Integration:
  • Apply basic accounting concepts to support business operations.
  • Utilize Microsoft Suite for documentation, reporting, and communication.
• Support and Maintenance:
  • Manage maintenance contracts and provide technical support to ensure continuous operation and timely issue resolution.
  • Collaborate with cross-functional teams to support business needs and project initiatives.

Skills and Qualifications:

• Bachelor’s degree in technology or related fields.
• Minimum 8 years of experience with IBM mainframe systems.
• Extensive experience with IMS database management.
• Experience with DB2 database management.
• Proficient in SQL and JCL programming.
• Strong understanding of database design, optimization, and performance tuning.
• Proven experience with data migration from IBM Data Propagator to IBM InfoSphere.
• Understanding of basic accounting concepts.
• Proficiency with Microsoft Suite.
• Experience managing maintenance contracts and providing technical support.

Preferred Qualifications

• Experience in a distribution company.
• Familiarity with EDI, Order Processing, Warehousing, and financial systems.
• Knowledge of modern development practices such as Agile and DevOps.

Apply Now

Responsibilities

• Be a part of the mobile & web application team responsible for design, development, maintenance, and enhancements.
• Should have ability to develop cross-platform applications using web technology (JavaScript, html, CSS/Less)
• Ensure the responsiveness and cross-browser compatibility of applications.
• Proficiency in Bootstrap, jQuery, Node.js, Angular for building responsive and interactive user interfaces.
• Actively participate in design and code reviews.
• Implement responsive design principles to ensure optimal user experience across various devices.
• Conduct testing and debugging to optimize application performance and resolve issues.
• Work iteratively to design, refine, and validate solutions. Using your design skills to create wireframes, storyboards, walkthroughs, and prototypes that communicate your design ideas.

Skills and Qualifications:

• Bachelor’s Degree or equivalent experience required.
• Proven experience as a Full Stack Developer or similar role.
• Proficient in HTML5, CSS3, Bootstrap, JavaScript, jQuery, Nodejs + React.js
• Proficient with OOPS Concepts
• Experience with working on Module Bundlers like webpack or Rollup
• Experience with working on package managers like yarn or npm.
• Solid understanding of browser developer tools and debugging techniques.
• Excellent collaboration and communication skills.
• Attention to detail and commitment to delivering high-quality work

Good to have:

• JavaScript Compilers
• Docker
• Service worker and Indexed DB Storage
• Lerna
• JavaScript testing framework

Apply Now

Responsibilities

• Participate in functional, exploratory, regression, user acceptance and automated test preparation and execution.
• Understand requirements from Product Owners and business analysts and define optimal test scope.
• Customizing, and maintaining testing frameworks for automation.
• Contribute to daily and periodic cadence with the Product owners and Onshore/Offshore Scrum teams and ensure all QA deliverables are delivered.
• Ensure adherence to agile processes and practices.

Skills and Qualifications:

• Bachelor’s degree in technology or related field.
• 6+ years in an IT Product/Services Organization.
• Exceptional time management, facilitation, and organizational skills.
• Understanding of/experience with SQA methodologies, techniques, and approaches
• Experience with all types of testing including regression, performance, API, database, and integration testing.
• In-depth experience with desktop and mobile application testing.
• Hands-on testing experience with API testing tools like Postman, ReadyAPI.
• 3+ years’ experience working in Agile frameworks (preferably Scrum/SAFE) and using Azure DevOps or similar tools to manage testing and bug tracking.
• Coding experience with Postman, Selenium and Appium.
• BDD, Frameworks Design & Development for Web & Mobile, Java & Groovy.

Apply Now

Responsibilities

• Responsible for the design, development, maintenance, and enhancements of Web and mobile application.
• Attends Scrum meetings and provides updates/challenges to the work items.
• Works with Onshore/Offshore Development Team Leads, Technical Architects and Scrum Master.
• Develops cross-platform applications using web technology (JavaScript, html, CSS/Less).

Skills and Qualifications:

• Bachelor’s and master’s degree in Technology or related field;
• 4-6+ years in front end for desktop and mobile

Required:

• 4-6 years’ experience in Microsoft .Net Stack
  • •ASP.NET 4.0
  • •VB.NET 4.5
  • •C#
  • •.Net 4.5 and above including .Net core
  • •ADO.NET
  • •MVC
  • • Azure PAAS service experience
    • - Azure functions
    • - Azure Service BUS
    • - Azure Storage Account
  • • Azure DevOps
  • • Azure Search
  • • Azure API management
• Experience in working with agile methodologies and environments
• Experience with Git or similar
• Web Services API/WCF, JavaScript/jQuery, CSS, HTML
• Databases – Cosmos, Mongo, SQL Server
• Experience in microservices
• Experience in creating unit tests

Preferred:

• Azure Dev Ops CI/CD experience
• Experience in an ETL environment
• SQL Experience
• Java Experience
• Experience in working on Linux operating system
• Experience in Drupal content management system
• KendoUI Framework

Apply Now

Overview

The Software Support Engineer will work on various enterprise platforms with a focus on providing technical resolution for issues discovered in the Azure cloud production environment.

Responsibilities

In this role, the Software Support Engineer will seek information on latest technologies to maintain technical awareness and competencies.

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Works with staff and customers to develop business requirements, design and develop script automation where needed to meet business needs.
• Develops fixes, tests and debugs existing and new web apps and integration solutions using the Microsoft / Azure technology stack.
• Provides all aspects of technical and client support for existing systems.
• Participates in the evaluation of hardware and software including cloud based solutions.
• Performs other related duties as assigned.
• Understands the software development lifecycle (SDLC).

Skills and Qualifications:

• 2+ years of experience with PowerShell and/or Azure CLI
• 2+ years of extensive hands-on web development experience using C#, ASP.NET
• 2 years experience with MS T-SQL, Stored Procedures, Views
• Experience with Azure monitoring tools: Azure Monitor, App Insights, etc.
• Experience with creating and consuming Web services with emphasis on RESTful APIs
• Strong general Windows operating system and networking knowledge
• Experience with using Git and Azure DevOps
• Experience with the following technologies:
  • •Visual Studio 2012 - 2022
  • •Microsoft SQL Server 2008R2, 2016, Azure SQL
  • •Cosmos DB (Preferred) and/or MongoDB
  • •SQL Database Administration Activities and Server Mirroring
  • • Azure Application Insights
  • • Azure Functions, Logic Apps, and App Services
  • • Azure Service Bus and Azure API Management Services
  • • Azure Storage and CDN
  • • SQL Server Integration Services (SSIS)
  • • Azure Data Factory
  • • Azure Synapse

Nice to have Skills

• Experience working on public-facing web applications and content management systems (CMS)
• Ecommerce domain experience
• Excellent verbal and written communications skills
• Full software development life-cycle experience with the ability to multi-task; and react positively to changing business requirements and/or assignments
• Strong experience with working on an Agile team

Apply Now

Responsibilities

• Be a part of the web/mobile application engineering team responsible for designing and implementing functional solutions that will reach a massive scale.
• Work iteratively to design, refine, and validate solutions. Using your design skills to create wireframes, storyboards, walkthroughs and prototypes that communicate your design ideas.
• Oversee the design process and am responsible for creating and maintaining a consistent design system across all products, including e-book platforms, digital media distribution, and library management systems.
• Work closely with cross-functional teams to deliver innovative solutions that meet the needs of Baker & Taylor's library and educational customers.
• Collaborate with stakeholders, Business Analysts, Product Owners, and Tech Leads to refine user stories and evaluate user requirements.
• Create wireframes, mock-ups, prototypes etc.
• Work with developers to build interface designs, ensuring quality and accessibility.
• Conduct usability testing to identify areas for improvement.
• Interpret data and qualitative feedback.
• Stay abreast of competitor products, user insights and industry trends.
• Support other areas of Web & Mobile Experiences.
• Actively participate in Scrum ceremonies working with team members.
• Documenting the user experience through mock-ups, design specs, and prototype demos.

Skills and Qualifications:

• Bachelor’s Degree or equivalent experience required.
• 8+ years of experience as a UX Designer, UI Designer, Product Designer, or similar role
• Strong portfolio of projects, demonstrating the application of interaction design, information architecture, visual design, and accessibility fundamentals
• Skill in combing through analytics and behavioural insights to generate new experiments and opportunities to improve our products and differentiate the user experience.
• Profound capacity to turn complex interactions into intuitive user experiences.
• Proficient in design software & tooling like Sigma, figma, Adobe XD & Illustrator
• Knowledge of HTML/CSS, Java Script
• Experience with responsive design
• Strong in native app UI/UX design
• Have excellent communication, presentation, and time-management skills.

Good to have

• Prior web/mobile product development experience

Apply Now

Responsibilities

A Full-Stack Developer is responsible for the design, development, maintenance, and enhancements of mobile and web applications. Should have ability to develop cross-platform applications using web technology (JavaScript, html, CSS/Less). Works closely with sales, marketing, and support departments to ensure a responsive and stable application.

Required Skills:

• Experience with architecting Single Page Applications (SPAs) using common design patterns.
• Hands on experience with responsive design and frameworks (i.e., bootstrap)
• Strong understanding of vanilla JavaScript and JavaScript web frameworks like React/Redux, Angular, etc.
• Experience in CI/CD.
• Strong skills in developing unit, functional, and integration tests using frameworks such as Mocha and Jest.
• Hands on experience with ES6, HTML5, CSS3, CSS Preprocessors, etc.

Preferred Skills:

• Experience in using selenium and WebdriverIO.
• Experience using Express.js and Node to develop RESTful services.
• Experience in working with agile methodologies and environments.
• Strong Experience in cross-browser support.
• Experience with American Disability Act (ADA) standards for UI development
• Experience working with Webviews (i.e., WKWebView, UIWebView, or Android WebView).
• Experience working with IndexedDB.

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Role

We are looking for talented and competitive Inside Sales Representatives who will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. This position has been created to sell specific products into identified accounts in USA/Australia and to provide support to the sales team based onsite in USA/Australia on the B&T service/product offering.

Responsibilities

• Initiate contact over the phone with defined Executives.
• Leverage telephone/email skills to identify the decision maker.
• B2B sales/Lead Generation through sale closure experience.
• Determine or create interest in B&T product/service offerings to the decision makers.
• Provide marketing materials to the prospects as and when required.
• Set up appointments with key decision makers and pass them on to the onsite sales team if necessary.
• Maintain and update the leads database and generate reports to achieve targets.
• Develop and maintain strong relationship with the key partners and stakeholders.
• Analyzing sales data and metrics to identify trends and opportunities for improvements.
• Developing and managing sales follow-up.
• Provide regular reporting and updates to the senior management on the team's activities and results.
• Enduring compliance and regulations

Required Skills:

• Exp – 2 – 4 Years in Inside Sales for Inside Sales Executive (100% IC Target Driven Role) & 5-6 Years for Team Lead (50% IC and 50% Team Target Role)
• BPO US sales experience / Inside Sales experience to sell products.
• Excellent communication skills, both verbal and written/neutral English accent (important)
• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Excellent phone and cold calling skills
• Exceptional customer service skills.
• Strong listening and sales skills.
• Can be fully remote but US EST & PST Timings necessary for US team and Australia Time zone for Australia Team.
• Commission & Sales Target Based Position (Salary + Per transaction Commission)

Apply Now

Responsibilities

• Driving test development, estimation, planning, execution, tracking, reporting, and closure of overall testing in agile & waterfall projects.
• Ownership of test plan development (functional and non-functional testing) and execution for web/mobile applications.
• Collaborating with users/analysts, technical teams, and management on requirements definition and documentation.
• Leading test automation initiatives from framework implementation to execution.
• Lead performance Testing from scope definition to execution and sign-offs.
• Daily & Periodic collaboration with the Product owners and Onshore/Offshore Scrum teams and ensure all deliverables from QA teams are delivered.
• Mentor QA teams and ensure adherence to agile processes and practices.

Required Skills:

• Bachelor’s degree in Technology or related field.
• 8+ years in an IT Product/Services Organization with last 2-3 years managing multiple QA teams
• Exceptional leadership, time management, facilitation, and organizational skills
• Understanding of/experience with SQA methodologies, techniques, and approaches.
• Experience with a type of testing including regression, performance, API, integration testing.
• In-depth experience with desktop and mobile application testing.
• 5+ years’ experience working in Agile frameworks (Preferably Scrum/SAFE) and using Azure DevOps or similar tools to manage testing and bug tracking.
• Coding experience in Java, Python, or any other coding language.
• Coding experience with Postman, Selenium and Appium

Apply Now

Job Description

Baker & Taylor (“B&T”) is a leading global provider of physical and digital English language books and media content. The key to our success is largely dependent on the stellar ability of our Product Development & IT Services Team for developing and maintaining some of the Advanced technology platforms supporting content procurement, delivery, and analytics.

As a Business Process Management (BPM) Consultant, you will be responsible for analyzing, designing, documenting, implementing, and optimizing business processes to improve efficiency, reduce costs, and enhance overall performance. You will collaborate closely with stakeholders to understand their business objectives, identify process gaps and inefficiencies, and recommend solutions to streamline operations and drive organizational success.

Responsibilities

• Collaborate with stakeholders & leaders to document As Is Process/Product Business Rules/Workflows.
• Conduct comprehensive analysis of current business processes to document the as is state and identify possible areas for improvement and optimization.
• Design end-to-end business process models, workflows, and standard operating procedures (SOPs) using BPM tools and methodologies.
• Develop and implement process automation solutions leveraging BPM software, workflow automation tools, and other technologies.
• Facilitate workshops, training sessions, and stakeholder meetings to drive process improvement initiatives and ensure alignment with business goals.
• Conduct process assessments and performance evaluations to measure the effectiveness of implemented solutions and identify further optimization opportunities.
• Provide expert guidance and recommendations on best practices for BPM, process reengineering, and change management.
• Collaborate with cross-functional teams to integrate BPM solutions with existing systems, applications, and business processes.
• Stay updated on industry trends, emerging technologies, and best practices in BPM and business process automation.

Required Skills:

• Bachelor’s degree in business administration, or related field. Master's degree preferred.
• Proven experience 4+ working as a Business Process Management Consultant or similar role.
• In-depth knowledge of BPM methodologies, process modelling techniques (e.g., BPMN), and BPM software platforms (e.g., Visio, IBM BPM, Appian, Pega)
• Strong analytical skills with the ability to analyse complex business processes, identify improvement opportunities, and develop innovative solutions
• Experience in process automation, workflow design, and implementation using BPM tools and workflow automation software.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders, and cross-functional teams.
• Solid understanding of change management principles and experience driving organizational change initiatives.
• Proficiency in project management methodologies and tools

Good To Have:

• Certification in BPM (e.g., Certified Business Process Professional - CBPP) is a plus

Apply Now

Job Description

Baker & Taylor (“B&T”) is a leading global provider of physical and digital English language books and media content. The key to our success is largely dependent on the stellar ability of our Product Development & IT Services Team for developing and maintaining some of the Advanced technology platforms supporting content procurement, delivery, and analytics.

Job Summary

We are seeking a highly experienced Senior OpenVMS Systems Engineer to join our dynamic team. The ideal candidate will have extensive experience in OpenVMS environments, advanced programming skills, and a solid understanding of hardware and software integration. This role involves managing system operations, performing system tuning, ensuring security, and maintaining hardware and software infrastructure. The candidate should possess strong communication skills and have a deep understanding of business processes in an ERP system for a distribution company.

Responsibilities

• OpenVMS Environment Management
  • Maintain and manage OpenVMS systems ensuring high availability and performance.
  • Develop and execute DCL scripts for automation and system management tasks.
  • Define and manage queues, system security (SYSUAF), and backups, including snapshots and remote copy.
  • Configure and manage network interfaces, including TCPIP suite and DECnet.
  • Perform system management tuning and licensing management.
• Hardware Management
  • Operate and manage Integrity Servers, 3PAR SAN, HP Tape Libraries, and HP Switches.
  • Ensure hardware infrastructure is maintained and operates efficiently.
• Programming
  • Develop and maintain applications using DEC Basic (95% of the code), DEC C (4% of the code), and DEC COBOL (1% of the code).
  • Utilize MACRO and understand Object Libraries and Installed Images for efficient application performance.
• Layered/3rd Party Products
  • Manage and integrate various OpenVMS layered products and third-party software including MQ Series, DTR, Oracle CDD, DEC FORMS, UDMS, XENTIS, TOLAS, and Performance Analyzer/Data Collector.
• Database Management
  • Manage RMS databases and perform FDL tuning to optimize database performance.
• Business Process Integration
  • Provide technical expertise and support for the ERP system, ensuring seamless integration with EDI, Order Processing, Warehousing, and Financials.
  • Apply basic accounting concepts to support business operations.
  • Utilize Microsoft Suite for documentation, reporting, and communication.
• Support and Maintenance
  • Manage maintenance contracts and provide support to ensure continuous operation and timely issue resolution.

Required Skills:

• Bachelor’s degree in technology or related field
• Minimum 8 years of experience with OpenVMS systems.
• In-depth knowledge of DCL, system security, and network configuration.
• Proven experience with Integrity Servers, 3PAR SAN, HP Tape Libraries, and HP Switches.
• Minimum 5 years of DEC Basic programming experience.
• Minimum 2 years of DEC C programming experience.
• Exposure to DEC COBOL and MACRO programming.
• Familiarity with Object Libraries and Installed Images.
• Knowledge of OpenVMS layered and third-party products.
• Strong database management skills with RMS and FDL tuning.
• Excellent communication skills and experience with ERP systems in a distribution company
• Understanding of basic accounting concepts.
• Proficiency with Microsoft Suite.
• Experience managing maintenance contracts and providing technical support.

Preferred Qualifications

• Experience in a distribution company.
• Familiarity with EDI, Order Processing, Warehousing, and financial systems.

Apply Now

Job Description

Baker & Taylor (“B&T”) is a leading global provider of physical and digital English language books and media content. The key to our success is largely dependent on the stellar ability of our Product Development & IT Services Team for developing and maintaining some of the Advanced technology platforms supporting content procurement, delivery, and analytics.

Job Summary

We are looking for a detail-oriented and skilled Technical Documentation Specialist to join our team. The ideal candidate will have a strong background in creating, managing, and maintaining technical documents, user manuals, and training materials. This role involves collaborating with various departments to gather information, ensuring documentation accuracy, and making complex information accessible to diverse audiences. Excellent writing skills and the ability to understand technical concepts are essential.

Responsibilities

• Documentation Creation
  • Develop, write, and edit technical documents, including user manuals, installation guides, system operation guides, and training materials.
  • Create clear, concise, and accurate documentation for technical and non-technical users.
  • Translate complex technical concepts into easily understandable content.
• Content Management
  • Maintain and update existing documentation to ensure accuracy and relevance.
  • Organize and manage a documentation library, ensuring all materials are current and accessible.
  • Implement and maintain version control for all documentation.
• Collaboration
  • Work closely with software developers, engineers, product managers, and other stakeholders to gather technical information.
  • Participate in project meetings to stay informed about new product features and updates.
  • Collaborate with subject matter experts to verify accuracy and completeness of documentation.
• Quality Assurance
  • Review and edit documentation created by other team members to ensure clarity, consistency, and adherence to company standards.
  • Conduct usability testing to gather feedback and improve documentation.
• Tools and Standards
  • Utilize documentation tools and software such as Microsoft Office Suite, Adobe Acrobat, and various content management systems.
  • Establish and maintain documentation standards and templates.
• Training and Support
  • Develop training materials and conduct training sessions for end-users and internal staff.
  • Provide support to users by clarifying document content and answering questions.

Required Skills:

• Bachelor’s degree in Technical Writing, English, Communications, Computer Science, or a related field.
• Minimum 3 years of experience in technical writing or a related field.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to understand and explain complex technical concepts clearly and concisely.
• Proficiency with documentation tools and software (e.g., Microsoft Office Suite, Adobe Acrobat, content management systems).
• Experience with version control and documentation standards.
• Ability to work independently and as part of a team.
• Strong research and analytical skills.

Preferred Qualifications

• Experience in the technology, software, or engineering industry.
• Familiarity with Agile methodologies and software development processes.
• Knowledge of Mainframe, AS400, DEC Basic/TOLAS, and other ERP technologies.
• Experience creating multimedia content (Flow charts, diagrams, infographics)

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Job Description

Baker & Taylor (“B&T”) is a leading global provider of physical and digital English language books and media content. The key to our success is largely dependent on the stellar ability of our Product Development & IT Services Team for developing and maintaining some of the Advanced technology platforms supporting content procurement, delivery, and analytics.

Job Summary

We are seeking an experienced Senior Mainframe DBA to join our team and support our main ERP system. The ideal candidate will have extensive experience with IBM mainframes, strong expertise in DB2, and proficiency with various database management tools and utilities. This role involves managing and optimizing mainframe databases, ensuring data integrity and security, and providing technical support. The candidate should also have experience with data migration, specifically transitioning from IBM Data Propagator to IBM InfoSphere. Excellent communication skills and a deep understanding of business processes in an ERP system for a distribution company are essential.

Responsibilities

• Database Management
  • Design, implement, and maintain DB2 databases on IBM mainframe systems.
  • Ensure high availability, performance, and scalability of databases.
  • Develop and execute SQL scripts for database management and automation tasks.
  • Perform database tuning, optimization, and capacity planning.
  • Implement and manage database backup, recovery, and disaster recovery procedures
• Data Migration
  • Plan and execute data migration projects from IBM Data Propagator to IBM InfoSphere.
  • Develop migration strategies, including data mapping, transformation, and validation.
  • Ensure data integrity and minimal downtime during migration processes.
  • Collaborate with cross-functional teams to ensure successful migration and integration with existing systems.
• System Integration and Support
  • Collaborate with development teams to design and optimize database structures to support ERP applications.
  • Provide technical expertise and support for the ERP system, ensuring seamless integration with EDI, Order Processing, Warehousing, and Financials.
  • Troubleshoot and resolve database-related issues promptly.
• Data Security and Integrity
  • Ensure data security and compliance with company policies and industry standards.
  • Monitor and manage database access and permissions.
  • Conduct regular audits and implement measures to protect data integrity.
• Tool and Utility Management
  • Utilize and manage mainframe database management tools and utilities such as TSO/ISPF, QMF, CA Database Management Solutions, and IBM Data Studio.
  • Develop and maintain scripts for automation and monitoring purposes.
• Business Process Integration
  • Apply basic accounting concepts to support business operations.
  • Utilize Microsoft Suite for documentation, reporting, and communication.
• Support and Maintenance
  • Manage maintenance contracts and provide technical support to ensure continuous operation and timely issue resolution.
  • Collaborate with cross-functional teams to support business needs and project initiatives.

Required Skills:

• Bachelor’s degree in technology or related fields.
• Minimum 8 years of experience with IBM mainframe systems.
• Extensive experience with DB2 database management.
• Proficient in SQL and JCL programming
• Experience with mainframe database management tools and utilities (TSO/ISPF, QMF, CA Database Management Solutions, IBM Data Studio).
• Strong understanding of database design, optimization, and performance tuning.
• Proven experience with data migration from IBM Data Propagator to IBM InfoSphere.
• Excellent communication skills and experience with ERP systems in a distribution company.
• Understanding of basic accounting concepts.
• Proficiency with Microsoft Suite.
• Experience managing maintenance contracts and providing technical support.

Preferred Qualifications

• Experience in a distribution company.
• Familiarity with EDI, Order Processing, Warehousing, and financial systems.
• Knowledge of modern development practices such as Agile and DevOps.

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